Terms of Service

OVERVIEW

Welcome to Amelia Cape Town.

Throughout this website, the terms "we", "us" and "our" refer to the operator of Amelia Cape Town.

Amelia Cape Town is an online store offering a carefully selected range of home accessories, decorative lighting, whisky decanters, glassware and other lifestyle products.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By accessing our website or purchasing from our store, you agree to the following Terms of Service.

Please read these Terms carefully before using our website.

Nothing in these Terms limits or excludes any rights granted to consumers under applicable law.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.

You agree to provide accurate, complete and up-to-date information when placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You may not use our products or services for unlawful purposes.

SECTION 2 – PRODUCTS AND DESCRIPTIONS

We aim to provide accurate descriptions, photographs and information about all products available on our website.

Please note that colours and product appearance may vary slightly depending on your device and display settings.

Product availability may change, and we reserve the right to discontinue products or adjust our collections.

We will make reasonable efforts to ensure that product descriptions, specifications and images accurately represent the items offered.

Your statutory rights regarding product quality, conformity and safety remain unaffected.

SECTION 3 – ORDERS AND PAYMENTS

By placing an order, you agree to purchase the selected products at the prices displayed during checkout.

All orders are subject to payment confirmation and product availability.

Once your order is received, we will send an order confirmation to the email address provided at checkout.

We reserve the right to cancel or decline an order where there is a legitimate reason, including suspected fraud, payment issues or product unavailability, subject to applicable law.

If an order is cancelled after payment has been collected, any refund due will be issued to the original payment method in accordance with applicable law.

SECTION 4 – PRICING AND PROMOTIONS

All product prices are displayed in South African Rand (ZAR), unless otherwise indicated.

We aim to ensure that all prices and promotional offers are accurate and clearly presented.

Any applicable shipping charges, taxes or additional fees will be disclosed before the customer completes the purchase.

We may offer promotional discounts, including quantity-based offers.

Promotions are subject to their stated conditions and eligibility requirements.

We reserve the right to update prices and promotional offers. Such changes will not retrospectively affect confirmed orders, except where permitted by applicable law.

SECTION 5 – SHIPPING AND DELIVERY

We aim to process and deliver orders within the estimated timeframes outlined in our Shipping Policy.

Delivery times may vary depending on the destination, shipping provider and circumstances beyond our reasonable control.

Tracking information will be provided when available.

If your order is delayed, lost or cannot be fulfilled, please contact us at contact@amelia-capetown.com.

We will review the situation and provide an appropriate resolution in accordance with applicable consumer protection laws.

Nothing in this section limits the consumer's statutory rights regarding delivery, non-delivery or damaged goods.

SECTION 6 – RETURNS AND REFUNDS

We offer a 30-day return policy, allowing customers to request a return within 30 days of receiving their order.

For standard change-of-mind returns, items must be unused, in their original condition and packaging, and include all original accessories.

Customers are responsible for the direct return shipping costs for change-of-mind returns, unless otherwise required by applicable law.

Where a product is damaged, defective or incorrect, we will provide an appropriate resolution in accordance with applicable consumer protection laws.

For detailed information about returns, exchanges and refunds, please refer to our Return & Refund Policy.

Nothing in this policy restricts statutory cooling-off rights or consumer remedies under applicable law.

SECTION 7 – PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

If a purchased product becomes unavailable, we will notify you and provide an appropriate resolution, including a refund where required.

We reserve the right to limit product quantities where reasonably necessary.

SECTION 8 – ACCURACY OF INFORMATION

We aim to keep our website accurate and up to date.

Occasionally, product descriptions, pricing, availability or other information may contain errors.

If an error is identified, we may correct the information and take appropriate action in accordance with applicable consumer protection laws.

We will communicate with affected customers when necessary.

SECTION 9 – INTELLECTUAL PROPERTY

Unless otherwise stated, the content and design elements of this website are owned by, licensed to or used with permission by Amelia Cape Town.

This includes applicable text, photographs, graphics, logos and website materials.

You may not reproduce, distribute or commercially exploit protected content without the appropriate permission.

All third-party trademarks and intellectual property remain the property of their respective owners.

SECTION 10 – THIRD-PARTY SERVICES

Our online store uses Shopify and may rely on third-party providers for services such as payment processing, shipping and website functionality.

These providers may have their own terms and privacy policies.

Amelia Cape Town remains responsible for its obligations to customers under applicable law.

We do not guarantee the availability or performance of independent third-party websites or services outside our reasonable control.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

These websites are not necessarily controlled by Amelia Cape Town.

We encourage customers to review the terms and privacy policies of any external website they visit.

We are not responsible for independent third-party content, subject to applicable law.

SECTION 12 – PRIVACY AND PERSONAL INFORMATION

We respect the privacy of our customers and aim to handle personal information responsibly.

Personal information may be collected and processed for order fulfilment, payment processing, customer support, website functionality and other purposes described in our Privacy Policy.

For more information about how we collect, use and protect personal information, please review our Privacy Policy.

Our handling of personal information is subject to applicable data protection legislation, including the Protection of Personal Information Act (POPIA) where applicable.

SECTION 13 – CUSTOMER FEEDBACK AND REVIEWS

Customers may submit reviews, comments or feedback regarding their shopping experience.

By submitting content, you confirm that the information is accurate to the best of your knowledge and does not violate the rights of others.

We may display or use submitted feedback for legitimate business purposes, subject to applicable law and any permissions required.

We reserve the right to moderate content that is unlawful, fraudulent, abusive or otherwise inappropriate.

We do not knowingly present fabricated customer reviews as genuine.

SECTION 14 – PROHIBITED USES

You agree not to use our website for unlawful, fraudulent or harmful activities.

Prohibited activities include:

• Providing false or misleading information.

• Attempting unauthorised access to our website or systems.

• Distributing malicious software.

• Violating intellectual property rights.

• Engaging in fraudulent transactions.

• Interfering with the security or functionality of our services.

We may restrict access where reasonably necessary to protect our website, customers and services, subject to applicable law.

SECTION 15 – WARRANTIES AND CONSUMER RIGHTS

We aim to supply products that correspond to their descriptions and meet applicable quality and safety standards.

Nothing in these Terms excludes or limits statutory warranties, guarantees or other consumer rights.

Customers may be entitled to repairs, replacements, refunds or other remedies where products are defective, unsafe or fail to meet applicable legal requirements.

Such requests will be handled in accordance with applicable consumer protection legislation.

SECTION 16 – LIMITATION OF LIABILITY

Amelia Cape Town is not responsible for losses arising from circumstances beyond its reasonable control, except where liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence or any other liability that cannot legally be excluded.

These Terms do not limit statutory consumer rights relating to defective products, delivery obligations, refunds or other protections provided by applicable law.

SECTION 17 – TERMINATION

We reserve the right to suspend or restrict access to our website where a user materially violates these Terms or engages in unlawful or fraudulent activity.

Termination of website access does not affect existing rights and obligations relating to confirmed purchases, refunds or other matters protected by applicable law.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

SECTION 19 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and other applicable policies, set out the conditions governing the use of our website and purchases made through our store.

In the event of a conflict, mandatory consumer protection laws will prevail.

SECTION 20 – GOVERNING LAW

These Terms are subject to the laws applicable to the relevant transaction and the legal obligations of the store operator.

Nothing in these Terms restricts mandatory consumer rights or protections that apply in the customer's jurisdiction.

Any disputes will be handled in accordance with applicable law and the jurisdictional rules governing the relevant transaction.

SECTION 21 – CHANGES TO TERMS

We may update these Terms of Service from time to time to reflect changes in our operations, legal requirements or services.

The updated Terms will be published on our website with a revised date.

Material changes will be communicated where required by law and will not retrospectively remove rights acquired under confirmed purchases.

SECTION 22 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, your order or our products, please contact us.

Store Name: Amelia Cape Town

Website: https://amelia-capetown.com

Email: contact@amelia-capetown.com