Return & Refund Policy

At Amelia Cape Town, customer satisfaction is important to us. We strive to provide a transparent and straightforward return and refund process.

30-Day Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order.

For change-of-mind returns, items must be unused, in their original condition and packaging, and include all original accessories. Proof of purchase is required.

Eligible items purchased during promotional sales are also covered by our return policy.

How to Request a Return

To request a return, please contact us at contact@amelia-capetown.com with your order number and reason for return.

Our customer support team will review your request and provide the necessary return instructions and return address.

Please do not send items back without contacting us first.

Return Shipping Costs

For change-of-mind returns, customers are responsible for the return shipping costs.

Return shipping costs are non-refundable unless otherwise required by applicable consumer protection laws.

If you receive a damaged, defective or incorrect item, Amelia Cape Town will arrange an appropriate resolution and cover return shipping costs where required by law.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective or incorrect, please contact us as soon as possible at contact@amelia-capetown.com.

Include your order number and, where possible, photographs of the issue.

We will review your request and arrange an appropriate solution in accordance with applicable consumer protection laws.

Your statutory rights concerning defective goods are not limited by our standard 30-day return policy.

Exchanges

If you would like to exchange an item, please contact our customer support team to discuss available options.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds will be processed to your original payment method, generally within 10 business days, subject to applicable legal requirements.

Please note that your bank or payment provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at contact@amelia-capetown.com.

Consumer Rights

This policy does not limit your rights under applicable South African consumer protection laws, including statutory cooling-off rights and remedies relating to defective goods.

Contact Us

For questions regarding returns, exchanges or refunds, please contact:

Amelia Cape Town

Email: contact@amelia-capetown.com