Shipping Policy

At Amelia Cape Town, we are committed to providing a reliable and transparent shopping experience.

Order Processing

Orders are processed within 1–3 business days, subject to product availability and payment confirmation.

Orders are generally not processed on weekends or South African public holidays.

During periods of high demand, processing times may be longer. If a significant delay affects your order, we will contact you by email.

Shipping Rates

We offer Free Shipping Across South Africa on all orders.

There is no minimum purchase requirement to qualify for free standard shipping.

Estimated Delivery Times

South Africa: 7–15 business days

Estimated delivery times are calculated from the date of dispatch and do not include the 1–3 business days required for order processing.

Delivery times may vary depending on your location, courier operations and circumstances beyond our reasonable control.

If your order is significantly delayed, please contact our customer support team for assistance.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking updates to appear in the courier's system.

If you experience any issues tracking your order, please contact us.

Customs, Duties and Taxes

Some products may be shipped from international fulfilment facilities.

Any applicable customs duties, import taxes or additional charges payable by the customer will be disclosed before purchase.

Please contact us if you have any questions regarding potential additional charges.

Lost, Damaged or Incorrect Orders

We take delivery issues seriously and are committed to helping our customers.

If your order arrives damaged, contains an incorrect item or has not been delivered, please contact us at contact@amelia-capetown.com.

Please provide your order number and relevant details, including photographs where applicable.

We will investigate the issue with the shipping provider and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Returns

For information regarding returns, exchanges and refunds, please refer to our Return & Refund Policy.

Customers are responsible for return shipping costs for change-of-mind returns, unless otherwise required by applicable law.

Contact Us

For any shipping questions or assistance with your order, please contact:

Amelia Cape Town

Email: contact@amelia-capetown.com

Website: https://amelia-capetown.com